Privacy Policy

INTRODUCTION

Maison C&R (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, subscribe to our communications (including email or SMS), or otherwise interact with us.

By using our website or providing personal information to us, you consent to the practices described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We may collect personal information including:

• your name

• email address

• phone number (including for SMS communications where you opt in)

• billing and shipping details

• order details and purchase history

• communications you have with us (emails, messages, enquiries)

• website usage data such as IP address, browser type, device information, and cookies

We only collect personal information that is reasonably necessary for the operation of our business.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information when you:

• place an order or attempt to make a purchase

• subscribe to our mailing list or SMS communications

• contact us for customer support, returns, repairs, or warranty services

• participate in promotions or giveaways

• browse our website, including through cookies, pixels, and similar technologies

PAYMENTS

Payments made through our website are processed securely by third-party payment providers such as Shopify Payments, PayPal, Afterpay, or other providers made available at checkout.

Maison C&R does not store or have access to full credit card details. Payment information is handled in accordance with the privacy policies of the relevant payment providers.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

• process and fulfil orders

• arrange shipping and delivery

• provide customer support, returns, repairs, and warranty services

• communicate with you regarding your orders or enquiries

• send transactional emails or SMS messages (such as order confirmations or delivery updates)

• send marketing communications by email or SMS where you have expressly opted in

• improve our website, products, and services

• detect and prevent fraud or misuse

• comply with legal and regulatory obligations

We do not sell your personal information.

MARKETING COMMUNICATIONS (EMAIL & SMS)

If you subscribe to our mailing list or SMS program, we may send you updates about new collections, launches, or promotions via email or text message.

SMS communications are only sent where you have expressly opted in. You may opt out of SMS messages at any time by following the unsubscribe instructions included in the message.

You may unsubscribe from email marketing at any time by clicking the unsubscribe link in our emails or by contacting us at support@maisoncr.com.au.

Transactional communications relating to your orders or account (including order confirmations and delivery updates) will continue to be sent regardless of your marketing preferences.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to trusted third party service providers who assist us in operating our website, processing payments, fulfilling orders, and communicating with you, strictly on an as-needed basis and in accordance with our instructions.

We may also disclose personal information where required by law, regulation, or lawful request from authorities.

These third parties may be located in Australia or overseas.

SHOPIFY & INTERNATIONAL DATA TRANSFERS

Our website is hosted by Shopify Inc. As a result, your personal information may be transferred to and stored on servers outside Australia, including in Canada or the United States.

Shopify applies appropriate safeguards to protect personal information in accordance with applicable data protection laws. You can review Shopify’s Privacy Policy for further details on how Shopify handles personal information.

COOKIES, PIXELS & ANALYTICS

We use cookies, pixels, and similar technologies to:

• enable core website functionality

• analyse website traffic and performance

• improve user experience and content

• deliver relevant advertising to you on third-party platforms (such as Facebook, Instagram, TikTok, or Google) based on your browsing activity on our website

These technologies may be provided by third-party platforms such as Meta (Facebook/Instagram), TikTok, Google, or Shopify.

You can manage or disable cookies through your browser settings. Please note that disabling cookies or tracking technologies may affect website functionality or advertising relevance.

SECURITY OF PERSONAL INFORMATION

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we implement appropriate safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

ACCESS & CORRECTION

You may request access to, or correction of, the personal information we hold about you by contacting us at support@maisoncr.com.au.

We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

RETENTION OF INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting obligations.

CHILDREN’S PRIVACY

Our website and services are not directed to children under 18 years of age. We do not knowingly collect personal information from children.

COMPLAINTS

If you have any concerns about how we handle personal information, please contact us at support@maisoncr.com.au.

We will take reasonable steps to investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The version applicable to your interaction with us is the version in effect at that time, as indicated by the “Last updated” date above.

BUSINESS DETAILS

Maison C&R Pty Ltd
ABN: 95 690 324 755

For questions about this Privacy Policy or how we handle personal information, please contact:
support@maisoncr.com.au

VERSION OF THE TERMS AND CONDITIONS

Last updated: 1 February 2026